Even customers using the finest of companies with the highest standard of customer service and products can on rare occasions have an issue with their order. Cheapa-Blinds recognise this and have designed a quick and efficient means of dealing with customer issues should they ever occur.
Regardless of whether the concern has come from the customer, transporter or Cheapa-Blinds, we will work closely with our customers to have all issues resolved as quickly and efficiently as possible.
By submitting an Issue Form, you will be able to provide us with the information we need to evaluate any situation, track production and distribution and provide the outcomes that are available for a particular issue.
No matter how careful any of us are – mistakes can and do occur. Part of providing quality customer service is recognising what can go wrong and try to fix it before it occurs. If we can't identify issues before they occur then we can at least resolve them professionally and competently when they do.
When our customers let us know there is an issue, they are providing us with an opportunity to improve our customer service. We certainly appreciate all feedback as a means of providing continuous improvement.
For more information on how to access and complete an Issue Form click here.
